Office of Technology Integration (OTI)
Strategic Planning
Project Management

OTI Planning Team
Workshop 3 Results: 
Developing the Critical Success Factors - March 20, 2002

Provide Robust Networking

 Critical Success Factors

• We will consider networking as important as any utility that will be centrally administered, managed and monitored from the WAN to the wallplate.
• We will be proactive in network management by developing performance measures to objectively and adequately measure network robustness and unintended outages.
• We will implement a standards based network.
• We will eliminate single points of failure by utilizing redundancy.
• We will analyze the University’s structure to determine the correct personnel configuration to accomplish these critical success factors. 

Critical Success Factors

• We will develop policies that clearly define the goals and objectives of privacy and security for the University.
• We will determine, develop and implement required user education and training.
• We will analyze the University’s structure to determine the correct personnel configuration to accomplish these critical success factors.
• We will perform a risk assessment and monitor the technology infrastructure to guard against intentional and unintentional privacy and security breaches.  

Critical Success Factors

• We will develop life cycle funding for all IT infrastructure from the WAN to the customer. 
• We will institute development and support standards.
• We will employ exceptional leadership to enhance coordination and communication.
• We will publicize our strengths and accomplishments through presently untapped sources.

Critical Success Factors

• We will research and prioritize possible applications for development.
• We will enhance the application development process by requiring and incorporating more user involvement and feedback in the application design phase.
• We will solicit input for application enhancements and new applications on a periodic basis from the University community.  We will review, then prioritize these requests based on fair standards.
• We will reengineer existing business practices to empower university constituents through on line applications.
• We will institute a periodic review process for current applications in order to determine possible enhancements and improvements.

Critical Success Factors

• With the direction and support of strong leadership, we will perform an inventory and analysis of the University’s data.
• We will define the existing business practices relative to the data the University needs and uses.
• We will develop a University-wide entity-relationship diagram and a standardized data dictionary.
• We will allocate the appropriate resources for true data administration.
• We will centralize creation, integration and maintenance of databases.   

Critical Success Factors

• We will develop a system to continually research and evaluate the applicability of emerging technologies relevant to the University’s mission.
• We will provide IT resources (e.g. budget, time, staff, etc.) to allow the evaluation of emerging technologies within our infrastructure.
• OTI will serve as the primary evaluation and test site for new technologies; we will report our findings to the larger University community.