Provide Robust Networking 

Critical Success Factors

• We will consider networking as important as any utility that will be centrally administered, managed and monitored from the WAN to the wallplate.
• We will be proactive in network management by developing performance measures to objectively and adequately measure network robustness and unintended outages.
• We will implement a standards based network.
• We will eliminate single points of failure by utilizing redundancy.
• We will analyze the University’s structure to determine the correct personnel configuration to accomplish these critical success factors. 

Promote Institution-Wide Privacy and Security 

Critical Success Factors

• We will develop policies that clearly define the goals and objectives of privacy and security for the University.
• We will determine, develop and implement required user education and training.
• We will analyze the University’s structure to determine the correct personnel configuration to accomplish these critical success factors.
• We will perform a risk assessment and monitor the technology infrastructure to guard against intentional and unintentional privacy and security breaches.

World Class IT Infrastructure 

Critical Success Factors

• We will develop life cycle funding for all IT infrastructure from the WAN to the customer. 
• We will institute development and support standards.
• We will employ exceptional leadership to enhance coordination and communication.
• We will publicize our strengths and accomplishments through presently untapped sources.

Develop Self-Service Applications 

Critical Success Factors

• We will research and prioritize possible applications for development.
• We will enhance the application development process by requiring and incorporating more user involvement and feedback in the application design phase.
• We will solicit input for application enhancements and new applications on a periodic basis from the University community.  We will review, then prioritize these requests based on fair standards.
• We will reengineer existing business practices to empower university constituents through on line applications.
• We will institute a periodic review process for current applications in order to determine possible enhancements and improvements. 

Next time we will cover the remaining initiatives.   

Assignment:  Review the CSFs proposed and submitted, consolidate, rank.  Submit projects to implement the Networking, Privacy, World Class and Self Service initiatives.  Submit your projects to your Team Liaison by close of business on Monday, 18 March. 

Next Meeting:  Wednesday, 20 March 2002, 10a – 11:30a @ UCC4601.